Safety Team

Our downtown Safety Ambassadors are on the ground seven days a week in six downtown neighborhoods assisting visitors, residents, workers and homeless individuals. From providing directions to out-of-towners, to aiding downtown’s unsheltered population, this dedicated team helps keep downtown safe, welcoming and livable.

MID Ratepayer Information

View your assessment and details about the MID ordinance.

Report Property Damage

Due to the impact of COVID-19, we need your help tracking damage downtown.

Request MID Service

Due to COVID-19, MID services are operating in a modified capacity with restricted hours. Please fill out this form to make a request or call 206-441-3303 during our new hours of operation (see below). After hours, you can leave a detailed message, and we’ll follow up during our next shift.

The MID-funded Safety Team provides the following services:

  • Customer service and wayfinding
  • Transit information
  • Safety escorts
  • Referrals to human services
  • Coordination to clean debris from sidewalks
  • Public safety information and crime prevention through environmental design services for ratepayers


DSA/MID Safety Ambassador CJ personifies customer service in downtown Seattle

If you have a question while you’re out and about in downtown, the odds are good CJ will have an answer.


Ambassador Shout Out

A big thanks to all ambassadors who have braved a very wet winter to provide service in our parks, public spaces and to residents, employees, visitors and people in need downtown.

Safety Team Ambassador of the Month: Ron

Ron arrives to work each day with a dedicated, positive and enthusiastic attitude. He is always professional, and spends time building relationships with those in need here in downtown. While conducting wakeups recently, Ron spotted a man having an especially tough morning. Ron greeted the man by name and spent time engaging on a personal and supportive level. It was a simple act, but the gentleman was enormously appreciative.

Ron’s near-daily constructive interactions with our customers and ratepayers helps further DSA’s mission to create a healthy, vibrant downtown core.

Please join us in congratulating Ron as our Safety Team employee of the month for December 2019.






Areas of Operation

Serving Belltown, Denny Triangle, Retail Core, Pioneer Square, Waterfront and West Edge neighborhoods.


Service Requests



Services Currently Available

Trash removal from sidewalks, alleys and curb edges; quick-response animal and human waste cleanup; syringe removal; alley cleaning; and welfare checks on individuals in need.


Clean Team

Monday-Friday 6 a.m-7 p.m.; Saturday-Sunday 7 a.m.-7 p.m

Safety Team

Monday-Wednesday, 7:30 a.m.-6:30 p.m.; Thursday-Friday, 7:30 a.m.-7:30 p.m.; Saturday-Sunday, 9 a.m.-7:30 p.m.

Outreach Team

Monday-Friday: 8 a.m.-4:30 p.m.

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DSA’s eLERTs offer timely information regarding potential disruptions for events such as protests, marches and road closures.

Become an Ambassador

We have available employment opportunities on the MID-funded clean, safety, outreach and parks activation teams.

View Open Positions