Safety Team

Our downtown Safety Ambassadors are on the ground seven days a week in six downtown neighborhoods assisting visitors, residents, workers and homeless individuals. From providing directions to out-of-towners, to aiding downtown’s unsheltered population, this dedicated team helps keep downtown safe, welcoming and livable.

MID Ratepayer Information

View your assessment and details about the MID ordinance.

Learn more

Call 206-441-3303 to make a service request

To request a specific service, please call us during hours of operation (see below). After hours, you can leave a detailed message and we’ll follow up the next day.

The MID-funded Safety Team provides the following services:

  • Customer service and wayfinding
  • Transit information
  • Safety escorts
  • Referrals to human services
  • Coordination to clean debris from sidewalks
  • Public safety information and crime prevention through environmental design services for ratepayers

 

DSA/MID Safety Ambassador CJ personifies customer service in downtown Seattle

If you have a question while you’re out and about in downtown, the odds are good CJ will have an answer.

 

Ambassador Shout Out

A big thanks to all ambassadors who have braved a very wet winter to provide service in our parks, public spaces and to residents, employees, visitors and people in need downtown.

Safety Team Ambassador of the Month

Shanna Turner

Shanna Turner exemplifies the excellence we strive for at DSA. Her role in Dispatch requires managing the main line of communication for more than 75 ambassadors out in the field. It’s no easy task, but Turner makes it look effortless, staying calm and professional in all situations. Turner treats everyone she meets with utmost respect and compassion, whether it’s a ratepayer, coworker, or somebody walking into the MID base for the first time. Her selfless attitude means you can always count on Turner for assistance.

As one supervisor said, “Shanna doesn’t take shortcuts. She always gets the job done and goes the extra mile.”

Please join us in congratulating Shanna Turner as our Safety Team employee of the month.

 

 

Areas of Operation

Serving Belltown, Denny Triangle, Retail Core, Pioneer Square, Waterfront and West Edge neighborhoods.

 

 Service Requests

206-441-3303

Service Hours

Clean Team

Monday–Sunday: 6 a.m.–9 p.m.

Safety Team

Monday–Sunday: 7:30 a.m.–9:30 p.m.

Homeless Outreach Team

Monday–Friday: 7:30 a.m.–5 p.m.

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DSA’s eLERTs offer timely information regarding potential disruptions for events such as protests, marches and road closures.






Become an Ambassador

We have available employment opportunities on the MID-funded clean, safety, outreach and parks activation teams.

View Open Positions