Community Safety & Hospitality Team

Our Community Safety & Hospitality ambassadors are on the ground seven days a week in six downtown neighborhoods assisting visitors, residents, workers and those in need. From providing directions to out-of-towners to connecting those in need with services, this dedicated team helps keep downtown safe, vibrant and welcoming.

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The MID-funded team provides the following services:

  • Customer service and wayfinding
  • Transit information
  • SafeWalk service
  • Referrals to human services
  • Public safety information and crime prevention information
  • Welfare checks
  • Support with Conditions of Entry and Sit/Lie violations

Maintaining a Safe and Welcoming Downtown


Daily: 7 a.m.–9 p.m.

Join Our Team

If you’re interested in becoming a downtown ambassador, please check out our current job openings. The MID is a proud justice-involved employer.

View Open Positions