An air traffic controller, a multilane freeway and as vital as oxygen. This is how Stacie Jackson’s coworkers describe her and the work she does every day for DSA/MID dispatch. Each morning, Stacie fields a cascade of calls while coordinating ambassador teams, figuring out how to solve problems and deliver service to ratepayers. And she does it calmly, with kindness, generosity and empathy. Thank you, Stacie, for your incredible work all year long, and congratulations on earning the Lee Townsend Ambassador of the Year Award.