Modified Downtown Ambassador Operations Resume

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Steam Cleaning

Update: Monday, April 6, 2020

In response to growing demand for a clean and disinfected downtown, the Metropolitan Improvement District will expand service hours to Monday-Friday from 9 a.m.-1:30 p.m.

Monday, Wednesday and Friday, cleaning operations will focus on:

  • Graffiti removal
  • Trash and litter pickup
  • Human/animal waste (biohazard) removal and disinfectant
  • Alley cleaning
  • Needle pickup and disposal

On Tuesdays and Thursdays, clean teams will respond to biohazard cleanups and challenging areas in need of daily cleaning. Please continue to submit requests via phone at 206-441-3303 or through our online form.

We hope to be able to continue to provide this service until we are fully operational, but will adjust if directed by our public health officials. If you have any questions please direct them to Dave ( or Jenn (


Original post: Thursday, March 19, 2020

Dear MID Ratepayers,

As we grapple with the spread of coronavirus across our region and country, we are adapting on a daily basis. The Seattle area is out in front on this crisis — both in terms of the spread of the virus and the economic impacts on businesses. Downtown — as the jobs, retail, tourism and cultural hub of our region — is feeling the brunt.

The health and safety of our employees is our primary concern. On March 4, I directed all DSA staff who could work from home to do so, while continuing our Clean, Safe, Outreach and Parks operations to serve our MID ratepayers and members and keep a sense of normalcy downtown. We adapted our MID operations and changed deployment practices to support social distancing guidelines.

However, given new guidance from Governor Inslee, including restrictions on bars and restaurants, new rules on gatherings, the statewide closure of schools, and the decrease in worker and visitor foot traffic downtown, we began temporarily suspending all Clean, Safe, Outreach and Parks services starting March 16. As information about the spread of this virus and its transmission becomes better known, we’re very mindful of our staff who are in the vulnerable populations and heavily reliant on public transit, which puts them at higher risk.

We anticipate this being our approach for the foreseeable future, until guidance from local and state officials warrants a different approach. We are evaluating the option of deploying a small ambassador team on a weekly basis to address critical issues downtown, using an operational approach in keeping with the intent of public health guidelines. We will provide updates on this effort in the coming days.

The MID plays a crucial role in keeping downtown Seattle healthy and vibrant. We will continue serving ratepayers through these challenging times by:

  • Working closely with federal, state and local officials to address both the public health and the economic impacts of this crisis on downtown;
  • Gathering critical economic impact data to share with officials and policymakers;
  • Continuing to be a key partner in connecting ratepayers to available resources and new information; and
  • Ensuring extra private security patrols in Westlake Park and Occidental Square.

These are challenging and unprecedented times, and I appreciate your support. You may reach out to me via email anytime with questions or comments at


Jon Scholes
DSA President & CEO