MID Services Summary

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Core Services

MID-funded downtown ambassadors work seven days a week, 362 days a year, providing:

  • Cleaning
  • Safety and hospitality
  • Public realm services

MID funding also supports:

  • Marketing and promotion of downtown
  • Public realm art installations
  • Multiple family-friendly events
  • Research and economic development
  • Transportation and commuting services

In early 2022, MID services were reevaluated by DSA and MID staff, along with members of the MID Board, to respond to the evolving post-pandemic needs of downtown Seattle. The MID is a second-chance employer, offering stability and employment to justice-involved individuals and those experiencing homelessness.

Clean team before
Before
Clean team after
After

Cleaning

The Clean Team deploys across the MID daily to remove trash (including biohazard, human and animal waste) and graffiti from sidewalks, alleyways and other public infrastructure. In recent years, investments have been made in more specialized equipment, including trucks, trikes, all-terrain litter vacuums and power-washing tools to ensure greater coverage, efficiency and speed.

Safety, Concierge, Hospitality and Street Outreach

Moving on foot and bikes, Community Safety & Hospitality ambassadors are highly visible across the MID and provide an array of services, including:

  • Concierge services and directions for the public
  • Daily staffing in the DSA/MID-managed parks and public spaces
  • Daily visits to ratepayer businesses
  • Sidewalk clearing
  • Welfare checks
  • Information on services and housing options to unhoused people
  • Downtown encampment reports to the city

SPD & Private Security Patrols

Through a contract with Iron & Oak, the MID invests in over 800 hours per week of private security downtown in addition to funding dedicated overtime bike patrols with the Seattle Police Department. These safety services help ensure a greater security presence downtown for residents, workers and visitors during a time when the Seattle Police Department faces a critical staffing shortage.

Parks & Public Space Management

Through an agreement with the city of Seattle, DSA manages two urban parks (Occidental Square in the historic Pioneer Square district and Westlake Park in the heart of the retail core), and programs additional public spaces. The Public Realm Operations Team supports programming, events and beautification in these public spaces for all to enjoy.

Outdoor Events & Activations

Each year with MID support, DSA produces Downtown Summer Sounds, a free concert series for residents, workers and visitors, along with an annual Holiday Tree Lighting celebration that draws thousands downtown. To help welcome people back in 2021 and 2022, DSA/MID created and marketed dozens of additional events and promotions all summer long.

Marketing, Economic Development & Research

MID funding supports the ongoing marketing of downtown small businesses, retail and restaurants, attractions, and arts and cultural organizations. MID funds supported a dedicated regional advertising campaign in the summer and winter of 2021 to encourage the return of visitors post-pandemic. Funding also supports economic development efforts and research on key downtown performance metrics to bolster continued investment in downtown by businesses and residents.

Budget Overview

Total expenses by program, July 2021–June 2022

The MID currently collects approximately $15.5M annually in ratepayer assessments.

13.4%Clean

 

16.4%Parks & Public Spaces

 

13.1%Downtown Recovery (one-year investment)

 

11.9%Safety

 

4.5%Outreach

 

2.2%Marketing & Communications

 

1.9%Economic Development

 

1.5%Revive Pike Pine

 

1.2%Parking & Transportation

 

7.5%Operations

 

7.6%Management

 

Your MID Investment at Work

 Numbers represent January 2013 to May 2022.

Downtown Clean Ambassador picking up trash

10,044,561

gallons of trash collected

dog icon blue

115,243

incidents of human/animal waste removed*

syringe icon blue

94,598

syringes collected

Paint roller

362,477

graffiti tags removed

MID Outreach team icon: blue line drawing of backpack

73,347

welfare checks for unsheltered individuals

Map brochure

859,894

directions given to tourists and visitors

* Figures are from 2018 to present. Prior to 2018, these were combined with other waste types.