Outreach Team

In 2013, to keep pace with a growing number of people living outside, DSA launched a dedicated Homeless Outreach Team with funding from MID ratepayers and the City of Seattle. For many who live and spend time on the streets of downtown, there isn’t a clear path to a more stable life. That’s why our Outreach Team is on the ground, meeting unsheltered individuals where they are and providing case management to connect them with services, housing, treatment and employment options. Members of the team are also trained to assist mentally ill populations. They bridge the gap by bringing needed resources to those who would otherwise remain outside, paralyzed by addiction and untreated mental health conditions.

Our eight-person Homeless Outreach Team provides case management, mental health services, housing and job placement and street-based outreach services. The team carries out hundreds of human welfare check-ins each year, connecting people to case management and medic van requests.

MID Ratepayer Information

View your assessment and details about the MID ordinance.

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Request MID Service

Due to COVID-19, MID services are operating in a modified capacity with restricted hours. Please fill out this form to make a request or call 206-441-3303 during our new hours of operation (see below). After hours, you can leave a detailed message, and we’ll follow up during our next shift.

Eric Dodd

Outreach Team Member of the Year: Eric Dodd

Eric Dodd believes the road to positive change begins with a relationship. Building trust with someone experiencing homelessness is the first step to connecting them with shelter, services and permanent housing.

With a genuine smile and an outreach kit with simple items like fresh socks and water, he can start clients on the path to a safer, more stable and healthier life. Eric’s work earns high praise from his clients, managers and colleagues. Among other things, they note his commitment to DSA’s values, including perseverance.

In one case, he worked for more than a year to guide a client from a shelter into affordable, permanent supportive housing. He also connected them with medical and mental health care services. Eric persisted as his client struggled with multiple anxiety-producing setbacks which kept them out of housing that year. His skillful work helped them through depression and eventually into a new apartment. Thank you, Eric, and congratulations.

Outreach News

Angelina’s personal experience with homelessness helps her build relationships



Jobs Connect

In 2016, the Downtown Seattle Association, United Way of King County, the City of Seattle and the Millionair Club Charity launched Jobs Connect to match homeless individuals in downtown Seattle with jobs. The Metropolitan Improvement District, managed by DSA, is an anchor employer for Jobs Connect, offering work as a downtown cleaning ambassador. For homeless individuals, consistent work can rebuild self-esteem, self-confidence and hope. Since its inception, the MID has guided more than 125 people through its employment partnership with Jobs Connect.


Mental Health First-Aid Classes

Mental Health First-Aid courses provide an individual with the tools and training they need to help someone experiencing a mental health or substance-use-related crisis. With certified and experienced instructors, MID-funded ambassadors offer courses on how to recognize risk factors and warning signs of mental health and addiction concerns, as well as strategies for how to help someone in both crisis and non-crisis situations. These low-cost classes are open to the public and also include information about where to turn for help if you’re witnessing a mental health or drug crisis.

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Areas of Operation

Serving Belltown, Denny Triangle, Retail Core, Pioneer Square, Waterfront and West Edge neighborhoods.


Service Requests



Services Currently Available

Trash removal from sidewalks, alleys and curb edges; quick-response animal and human waste cleanup; syringe removal; alley cleaning; and welfare checks on individuals in need.


Clean Team

Monday-Friday 6:30 a.m-7 p.m.; Saturday-Sunday 7 a.m.-8 p.m

Safety Team

Monday-Sunday, 7:30 a.m.-9 p.m.

Outreach Team

Monday-Friday: 8 a.m.-4:30 p.m.

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We have available employment opportunities on the MID clean, safety, outreach and parks activation teams.

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