Community Safety & Hospitality Team

Our Community Safety & Hospitality ambassadors are on the ground seven days a week in six downtown neighborhoods assisting visitors, residents, workers and those in need. From providing directions to out-of-towners and supporting parks and public spaces to keeping an eye on clutter, this dedicated team helps keep downtown safe, welcoming and livable.

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The MID-funded team provides the following services:

  • Customer service and wayfinding
  • Transit information
  • Safety escorts
  • Referrals to human services
  • Public safety information and crime prevention information
  • Welfare checks
  • Support with Conditions of Entry and Sit/Lie violations

“The job is to be out here, to be available and to provide great customer service.” 

Safety Team Supervisor Shawn describes the work he does to ensure downtown is safe, welcoming and livable.