Community Safety & Hospitality Team
Our Community Safety & Hospitality ambassadors are on the ground seven days a week in six downtown neighborhoods assisting visitors, residents, workers and those in need. From providing directions to out-of-towners to connecting those in need with services, this dedicated team helps keep downtown safe, vibrant and welcoming.
MID Ratepayer Information Request MID Service
On Thursday, June 19 all MID services will be closed in observance of Juneteenth. We will respond to matters received during the closure when we resume services on Friday, June 20.
The MID-funded team provides the following services:
- Customer service and wayfinding
- Transit information
- SafeWalk service
- Referrals to human services
- Public safety information and crime prevention information
- Welfare checks
- Support with Conditions of Entry and Sit/Lie violations
Maintaining a Safe and Welcoming Downtown
Hours
Daily: 7 a.m.–9 p.m.
Join Our Team
If you’re interested in becoming a downtown ambassador, please check out our current job openings. The MID is a proud justice-involved employer.