Downtown Ambassadors

Founded by DSA in 1999, the Metropolitan Improvement District is a business-improvement area spanning 285 square blocks in downtown — from Denny Way to Pioneer Square and from I-5 to the waterfront. With funding from MID ratepayers, DSA provides cleaning, safety, concierge and public-realm activation services in six center city neighborhoods.. Our ambassadors are on the streets of downtown every day, ensuring an inviting, safe and clean urban experience for everyone. The MID was renewed by the Seattle City Council in 2013, with support from a majority of district ratepayers. Over the past year, we’ve enhanced our work in downtown to keep pace with the area’s growth. We now employ nearly 100 ambassadors, we’ve extended daily hours of operation, and we’ve added additional cleaning equipment. From leaf cleanup to graffiti removal, a few key statistics are captured below.

MID Ratepayer Information

View your assessment and details about the MID ordinance.

Report Property Damage

Due to the impact of COVID-19, we need your help tracking damage downtown.

Request MID Service

Please fill out this form to make a request or call 206-441-3303 during our hours of operation (see below). After hours, you can leave a detailed message, and we’ll follow up during our next shift.

Making a Difference in 2020-21

Ambassador Service Map



People helped with directions



Graffiti tags removed



Gallons of trash removed



Visitors to Westlake Park and Occidental Square

Ambassador News

Areas of Operation

Serving Belltown, Denny Triangle, Retail Core, Pioneer Square, Waterfront and West Edge neighborhoods.

Service Requests


Services Currently Available

Trash removal from sidewalks, alleys and curb edges; quick-response animal and human waste cleanup; syringe removal; alley cleaning; and welfare checks on individuals in need.


Clean Team

Monday-Friday 6:30 a.m.–9 p.m.; Saturday-Sunday 7 a.m.–9 p.m.

Safety & Hospitality Team

Daily: 7:30 a.m.–9:30 p.m.

Parks & Public Space Team

Daily: 8 a.m.–8 p.m.

Are you a property owner in downtown Seattle?

Sign up to stay informed.

DSA’s eLERTs offer timely information regarding potential disruptions for events such as protests, marches and road closures.

Join Our Team

If you’re interested in becoming a downtown ambassador, please check out our current job openings.

View Open Positions