Outreach Team

In 2013, to keep pace with a growing number of people living outside, DSA launched a dedicated Homeless Outreach Team with funding from MID ratepayers and the City of Seattle. For many who live and spend time on the streets of downtown, there isn’t a clear path to a more stable life. That’s why our Outreach Team is on the ground, meeting unsheltered individuals where they are and providing case management to connect them with services, housing, treatment and employment options. Members of the team are also trained to assist mentally ill populations. They bridge the gap by bringing needed resources to those who would otherwise remain outside, paralyzed by addiction and untreated mental health conditions.

Our seven-person Homeless Outreach Team provides case management, mental health services, housing and job placement and street-based outreach services. The team carries out hundreds of human welfare check-ins each year, connecting people to case management and medic van requests.

MID Ratepayer Information

View your assessment and details about the MID ordinance.

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Call 206-441-3303 to make a service request

To request a specific service, please call us during hours of operation (see below). After hours, you can leave a detailed message and we’ll follow up the next day.


Eric Believes Relationships Are the Foundation for Helping People

Outreach News

Jobs Connect

In 2016, the Downtown Seattle Association, United Way of King County, the City of Seattle and the Millionair Club Charity launched Jobs Connect to match homeless individuals in downtown Seattle with jobs. The Metropolitan Improvement District, managed by DSA, is an anchor employer for Jobs Connect, offering work as a downtown cleaning ambassador. For homeless individuals, consistent work can rebuild self-esteem, self-confidence and hope. Since its inception, the MID has guided more than 125 people through its employment partnership with Jobs Connect.


Mental Health First-Aid Classes

Mental Health First-Aid courses provide an individual with the tools and training they need to help someone experiencing a mental health or substance-use-related crisis. With certified and experienced instructors, MID-funded ambassadors offer courses on how to recognize risk factors and warning signs of mental health and addiction concerns, as well as strategies for how to help someone in both crisis and non-crisis situations. These low-cost classes are open to the public and also include information about where to turn for help if you’re witnessing a mental health or drug crisis.

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Areas of Operation

Serving Belltown, Denny Triangle, Retail Core, Pioneer Square, Waterfront and West Edge neighborhoods.


 Service Requests


Service Hours

Clean Team

Monday–Sunday: 6 a.m.–9 p.m.

Safety Team

Monday–Sunday: 7:30 a.m.–9:30 p.m.

Homeless Outreach Team

Monday–Friday: 7:30 a.m.–5 p.m.

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We have available employment opportunities on the MID clean, safety, outreach and parks activation teams.

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