Waterfront Park Ambassador

Position: Waterfront Park Ambassador

Department: Public Area Management

Reporting Relationship: Public Space Supervisor

Status: Full time, Non-Exempt

40 hours/shifts vary

Overview
The Downtown Seattle Association (DSA) is a non-profit business improvement association located in downtown Seattle. In the past several years, the DSA has increased its focus on public space activation and have a contract in place with Seattle Parks and Recreation to manage the staffing, activation, permitting, and sponsorship of Westlake Park and Occidental Square. Additionally, the DSA has developed a partnership with Friends of Waterfront Seattle, to support park activations on the central waterfront.

Friends of Waterfront Seattle (Friends) is the nonprofit partner to the City of Seattle, helping to execute, steward, and program Seattle’s future Waterfront Park, designed by James Corner Field Operations and under construction now. Friends’ mission is to build awareness, fundraise, and manage the future Waterfront Park in partnership with the City, all with the goal to ensure that the waterfront is beautiful, vibrant, and welcoming to all.

The Waterfront Park Ambassador will support summer activation of Pier 58, approximately June–September. During the Fall months this role will grow to include help with planning for the first piece of the future park, Pier 62, slated to open in Winter 2019. Once Pier 62 opens, the Waterfront Park Ambassador will be dedicated to activation and programming efforts on Pier 62 – supporting year round daily park use and cultural, recreational, educational, and civic events and activities at the new pier and supporting causal use of Pier 58 until it goes under construction in 2021. The complete Waterfront Park will open in 2023. Learn more about the project and Friends of Waterfront Seattle at friendsofwaterfrontseattle.org.

The Park Ambassador is responsible for the daily operations in the park, ensuring that our waterfront public spaces are clean, welcoming and fully activated public spaces for all to enjoy, contributing to the realization of the vision for a new era of Seattle’s central waterfront.

Duties and Responsibilities:

  • Serve as an on-the-ground liaison for vendors, permitted groups, sponsors, partners, and members of the public to ensure a positive park experience for everyone. Help with directions, questions and other requests as needed.
  • Daily set up of amenities (chairs, tables and signage) and activities in the park.
  • Conduct hourly counts of the men, women and children using the park throughout the day. Support other data collection efforts as developed.
  • Ensure park areas are clean and free of debris prior to scheduled event/activation and before departing the Park.
  • Oversee set-up and breakdown of activations and programming; including staging, tents, signage and audio/video systems.
  • Track number of event attendees, on-site media, any sponsor, vendor or public feedback. Document events and programming with reports and pictures.
  • Serve as a liaison to City on free speech events to ensure all groups complying with the law have access to the parks.
  • Review the internal parks and public space calendar and follow requests for event and equipment set-up.
  • Coordinate with SPD, MID, private security, and human service partners to ensure that vulnerable groups present in the parks are addressed in a humanitarian, compassionate manner.
  • Communicate with Supervisor, Friends of Waterfront Seattle, Seattle Parks & Recreation, and SPD to report any illegal or violent activity in the parks.
  • Regularly attend deployments, participate in committee/task force meetings and attend DSA or Friends of Waterfront Seattle events as necessary.
  • Develop and maintain professional working relationships with local service providers, neighborhood businesses, property managers, residential populations, waterfront stakeholders, DSA/MID ratepayers, partners and staff members of DSA and Friends.
  • Locate and remove graffiti from tables, chairs and other amenities. Track and report broken equipment, issues, cleanups and facility problems to Supervisor.
  • Work closely with public space management team and fellow ambassadors to ensure consistency and collaboration in processes throughout DSA led initiatives in downtown parks and public spaces.
  • Advise Supervisor of trends and activity within parks and public spaces.
  • Represent the DSA, Friends of Waterfront Seattle and the Park Ambassador program at special events, partner and community meetings in a positive and highly professional manner.
  • Other commensurate duties as assigned.

Qualifications:

  • Strong ability to work and interact with the public and diverse audiences.
  •  Demonstrated customer service experience.
  • Ability to handle stressful situations, demonstrating diplomacy and tact under pressure.
  • Self-motivated, energetic learner and leader with a good sense of humor.
  • Strong communication skills, both verbal and written.
  • Strong interpersonal skills with the ability and willingness to work as part of a team.
  • Knowledge of downtown Seattle, local neighborhoods and business community preferred.
  • Enthusiasm for the Seattle’s future central Waterfront Park

Job Location and Conditions:

  • Duties will be carried out on the central waterfront on Alaskan Way.
  • Must be available to work early mornings, days, evening, weekends and holidays.
  • Willing to perform manual labor for set-up and take down (sweeping/cleaning up, taking garbage to dumpster, etc.)
  • Willing to work outside in all-weather conditions for up to 10-hour shifts.
  • Must wear uniform, responsible for neat and clean appearance of uniform including shirt, hat and jacket.

Compensation:
$15.00/hour, $20 cell phone stipend per month, plus full medical, dental vision benefits, paid time off, short and long term disability, 401K retirement plan and annual ORCA Pass.

To Apply

Please email resumes to ambassadorjobs@downtownseattle.org.

NO TELEPHONE CALLS PLEASE

The Downtown Seattle Association is an Equal Opportunity Employer.

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