Waterfront Park Ambassador
Public Area Management
Public Space Supervisor
Full-time, Non-exempt, 30-40 hours a week
The Downtown Seattle Association (DSA) is a non-profit business improvement association located in downtown Seattle. In the past several years, the DSA has increased its focus on public space activation and have a contract in place with Seattle Parks and Recreation to manage the staffing, activation, permitting, and sponsorship of Westlake Park and Occidental Square. Additionally, the DSA has developed a partnership with Friends of Waterfront Seattle, to support park activations on the central waterfront.
Friends of Waterfront Seattle (Friends) is the nonprofit partner to the City of Seattle, helping to execute, steward, and program Seattle’s future Waterfront Park, designed by James Corner Field Operations and under construction now. Friends’ mission is to build awareness, fundraise, and manage the future Waterfront Park in partnership with the City, all with the goal to ensure that the waterfront is beautiful, vibrant, and welcoming to all.
The Waterfront Park Ambassador will be dedicated to activation and programming efforts on Pier 62 and the surrounding Waterfront – supporting year-round daily park use as well as cultural, recreational, educational, and civic events and activities at the new pier. The complete Waterfront Park will open in 2023. Learn more about the project and Friends of Waterfront Seattle.
The Park Ambassador is responsible for the daily operations in the park, ensuring that our waterfront public spaces are clean, welcoming and fully activated public spaces for all to enjoy, contributing to the realization of the vision for a new era of Seattle’s central waterfront.
Key Duties and Responsibilities
- Serve as an on-the-ground liaison for vendors, programming partners, contractors, sponsors, SPR, private security, and members of the public to ensure a positive park experience for everyone. Help with directions, questions and other requests as needed.
- Daily set up of amenities (chairs, tables and signage) and activities in the park.
- Provide regular cleaning and appropriate sanitation per required health guidance of chairs, tables, and activity equipment and games.
- Conduct hourly counts of the people using the park throughout the day and support other data collection efforts.
- Ensure park areas are clean and free of debris prior to scheduled event/activation and before departing the Park.
- Oversee set-up and breakdown of activations and programming; including staging, tents, signage, equipment, and audio/video systems.
- Track number of event attendees, on-site media, and sponsor, vendor or public feedback. Document events and programming with regular reports and informative pictures.
- Serve as a liaison to City on free speech events to ensure all groups complying with the law have access to the parks.
- Review the internal Waterfront Park calendar and follow requests/directions for event, activity, vending, and equipment set-up.
- Coordinate with SPD, MID, private security, and human service partners to ensure that vulnerable groups present in the parks are addressed in a humanitarian, compassionate manner.
- Communicate with Supervisor, Friends of Waterfront Seattle, Seattle Parks & Recreation, private security, and SPD to report any illegal or violent activity in the parks.
- Regularly participate in meetings and attend DSA or Friends of Waterfront Seattle events and trainings as necessary.
- Develop and maintain professional working relationships with local service providers, neighborhood businesses, property managers, residential populations, waterfront stakeholders, DSA/MID ratepayers, partners and staff members of DSA and Friends.
- Locate and remove graffiti from tables, chairs, artwork, pier furnishings, and other amenities. Track and report broken equipment, issues, cleanups and facility problems to Supervisor and Friends, expediting urgent issues through the appropriate call trees.
- Work closely with public space management team and fellow ambassadors to ensure consistency and collaboration in processes throughout DSA-led initiatives in downtown parks and public spaces.
- Advise Supervisor and Friends of trends and activity within parks and public spaces.
- Represent the DSA, Friends of Waterfront Seattle and the Park Ambassador program at special events, partner and community meetings in a positive and highly professional manner.
- Exhibit a passion for inclusion of populations who have been historically uninvited or underserved in our community due to institutional inequities.
- Build and maintain authentic relationships throughout the community and among diverse stakeholders.
- Operationalize ideas that lead to outcomes grounded in the sentiment “the people closest to the problem are closest to the solution.”
- Other commensurate duties as assigned.
- Strong ability to work and helpfully interact with the public and diverse audiences.
- Demonstrated customer service experience with a positive “can do” attitude
- Ability to handle stressful situations, demonstrating diplomacy and tact under pressure.
- Self-motivated, energetic learner and leader with a good sense of humor.
- Strong communication skills, both verbal and written.
- Strong interpersonal skills with the ability and willingness to work as part of a team.
- Bring strong personal awareness of how historical and current inequities and privilege operate on interpersonal and systemic spheres.
- Knowledge of downtown Seattle, local neighborhoods and business community preferred.
- Enthusiasm for the Seattle’s future central Waterfront Park
Location and Conditions
- Duties will be carried out on the central waterfront on Alaskan Way.
- Must be available to work early mornings, days, evenings, weekends and holidays.
- Willing to perform manual labor for set-up and take down (sweeping/cleaning up, taking garbage to dumpster, removing graffiti, etc.)
- Must be able to lift and move up to 40 pounds.
- Willing to work outside in all-weather conditions on your feet for up to 10-hour shifts.
- Weekly scheduled shifts may vary between 30-40 hours.
- Must wear uniform, responsible for neat and clean appearance of uniform including shirt, hat and jacket.
$16, plus full medical, dental vision benefits, paid time off, short- and long-term disability, 401K retirement plan and annual ORCA Pass.
Please submit your resumé and a paragraph or cover letter to email@example.com explaining why you would be a great fit for this role in helping to shape Seattle’s new Waterfront. Positions are open until filled. No telephone calls, please. Apply Today
The Downtown Seattle Association is an Equal Opportunity Employer.