Vice President, Clean, Safe & Outreach
President & CEO, Downtown Seattle Association
The mission of the Downtown Seattle Association (DSA) is to create a healthy, vibrant urban core. The Metropolitan Improvement District (MID) was established in 1999 by DSA to provide resources and strategies to implement DSA’s mission. The district was renewed for a ten year term in 2013. Created and supported by the major businesses, property owners, and non-profit institutions located in and serving downtown Seattle, the MID is funded by a special assessment tax levied on property owners.
The Vice President (VP) will be a member of DSA’s senior leadership team, which is charged with implementing the DSA Strategic Plan and MID Business Plan as the designated program manager of the district by the city of Seattle. The VP will also be expected to be a leader on issues regarding the cleanliness, safety and attractiveness of the public realm and proactive in identifying and developing strategies to address and solve issues that impact the pedestrian experience.
Duties and Responsibilities
- The VP, Public Area Management reports to the President & CEO of DSA, who in turn is guided by policies established by the DSA and MID boards. The VP will assume responsibilities including but not limited to:
- Cleaning, Safety, Outreach and Hospitality Services Management
- Hire and manage high quality operations staff, including Safety Program Manager, Cleaning Program Manager, Customer Service Specialist and Dispatch.
- Evaluate program effectiveness and develop and implement strategies to continually improve services, including use of technology, data collection and analysis.
- Research and monitor successful strategies used by other programs nationwide and make recommendations for improving MID operations.
- Oversee planning and implementation of all operational components for the MID Clean, Safe and Outreach Programs including, but not limited to, overseeing the day-to-day activities and services, policies and procedures.
- Manage all program contracts, establish protocols and service guidelines for all individuals and/or sub-contractors providing services.
- Work with the Human Resources Team to provide appropriate skills, resources and evaluation for our second-chance jobs program.
- Represent DSA and MID to ratepayers, general public and other members of the downtown Seattle business community, as well as elected officials and the media in collaboration with DSA staff.
- Manage relationships with MID Ratepayers on a wide range of issues, providing outstanding customer service.
Board and Committee Responsibilities
Support DSA’s President & CEO in managing all aspects of the MID Ratepayer Advisory Board, to include but not limited to, attendance at Board meetings, agenda development, Board recruitment and succession, and working closely with Board Chair to develop annual goals.
Manage any committees and task forces related to MID Cleaning, Safety, Outreach and Hospitality Services.
Finance and Budgeting Responsibilities
- Work with the COO and VP of Finance to develop, manage and oversee program budgets consistent with the general budget established by the MID Board and sound financial management practices.
- Review monthly and year-to-date program financials to ensure accuracy.
- Approve all invoices for the Cleaning, Safety, Human Services Outreach and Hospitality budget areas.
- Support private fundraising, grant applications and other funding partnerships necessary to implement and expand programs.
- Provide and train excellent customer service throughout the team and respond promptly and accurately to all customer inquiries.
- Manage all program contracts.
- Maintain up-to-date and accurate data systems for the collection, organization, analysis and communication of performance and benchmark data.
- Prepare and distribute a weekly operation report.
- Demonstrate effective teamwork and collaboration with DSA departments and staff.
- Undergraduate degree or equivalent experience required in related fields of Business, Public Administration or Property Management.
- Strong background in property management, place management and project managing experience preferred.
- Ten or more years in supervisory position at least five years of which are at a senior management level, significant experience in environments requiring extensive teamwork.
- Extensive working knowledge of the downtown area preferred.
- Proven ability to work with the private and public sectors. Demonstrated experience in program implementation, administration and planning.
- Proven ability as a public speaker and communicator. Demonstrated ability to work with other senior managers, staff and representatives of related organizations and agencies in a collaborative manner.
- Reflect the Downtown Seattle Association’s core values of Collaboration, Perseverance, Innovation, Excellence and Integrity
- Deep commitment to equity and social justice with an understanding of the role that racism, ableism, sexism and other forms of bias and oppression play in perpetuating inequity
- Commitment to growth mindset, collaborative leadership and a learning-based philosophy
- Humility, sense of humor, comfort with ambiguity, and servant leadership
- Ability to weave and work within all DSA mission areas associated with creating a healthy, vibrant downtown.
- Willingness and comfort to engage with evolving and shifting portfolio of job duties
Competitive annual salary DOE, plus medical and dental benefits, health insurance, paid time off, short- and long-term disability, 401K retirement plan and annual ORCA transit pass.
Email 1) a copy of your resume, 2) a cover letter providing more in-depth information on the experience and qualities you would bring to the job, and 3) the names, addresses and phone numbers of three references to: firstname.lastname@example.org. We are committed to creating conditions where all candidates are able to fully express their talents and potential and invite you to let us know if there are any accommodations that we can provide to support you in your pursuit of this role. Apply Today
The Downtown Seattle Association is an Equal Opportunity Employer.