Senior Manager, Parks & Public Space Programming

Position
Senior Manager, Parks & Public Space Programming

Department
Public Area Management

Reporting Relationship
Director of Parks & Public Spaces

Status
Full-time; Exempt, 40 hours a week – varied work schedule

Overview

The Downtown Seattle Association is a non-profit business improvement association located in downtown Seattle. In the past several years, the DSA has increased their focus on public space activation and have a contract in place with Seattle Parks and Recreation to manage the staffing, activation, permitting, and sponsorship of Westlake Park and Occidental Square. Additionally, DSA has taken on various levels of responsibilities in other parks and public spaces around downtown. The Senior Manager, Parks & Public Space Programming is responsible for the daily supervision of programming specialists, public space management including activation/programming and program development for various public spaces.

Duties & Responsibilities

Department/Supervisory Functions:

  • Oversee the selection and training of programming specialists for the Parks & Public Spaces program.
  • Directly supervise Parks & Public Space programming staff including management of the employment process including recruiting, hiring, terminations, payroll processing, providing support and mentoring, complete employee performance evaluations.
  • Oversee the activations and programming provided by the Parks & Public Space team.
  • Assist in piloting and implementing technological tools for the Parks & Public Space program.
  • Coordinate with the Parks & Public Space team to ensure programming, staffing and supply needs are communicated in an efficient manner, supported by on-site staff and implemented in a coordinated and seamless way.
  • Perform staff reviews and provide feedback to team and help subordinates grow in their respective jobs.
  • Program/Department Development
  • Oversee specialist-planned programming for specific identified public spaces (currently Westlake Park and Occidental Square)
  • Manage all programming for specific identified public spaces (currently Bell St. Park, 2+U and various plazas) including vendor relations, contracts, scheduling, oversight and relationship management.
  • Serve as DSA liaison to adjacent businesses, organizations and stakeholders pertaining to specific public spaces, including extensive interaction with the public and building/maintaining positive relationships with stakeholders.
  • Continually work to improve the urban environment through consistent and thoughtful programming and activation.
  • Plan and execute operational budgets for identified public spaces (currently Bell St. Park, 2+U and various plazas); reforecast quarterly or as necessary.
  • Oversee internal calendars for specific identified public spaces (currently Bell St. Park, 2+U and various plazas) and maintain/update all necessary logistical/staffing information for onsite staff to successfully support all events, programming, and activations.
  • Collate and analyze collected data of key statistics from identified public spaces to inform planning decisions and to support additional investment and community involvement.
  • Conduct monthly meetings with respective partners to check-in and give updates, report of upcoming events and any initiatives to the team and provide feedback.
  • Establish relationships with neighborhood stakeholders and work closely to develop unique plans and strategies tailored to each specific space.
  • Act as community/neighborhood liaison; perform outreach, both proactive and reactive; establish, foster and maintain relationships with the community toward achievement of shared goals.
  • Develop and maintain professional working relationships with local service providers, property managers, merchants, ratepayers and DSA partners and staff members.
  • Assist in developing, planning and implementing capital improvements, as well as ongoing operating plans to support the public space activation efforts in the public realm.
  • Manage and staff the DSA Parks & Public Space Committee by setting agenda; interact with committee chairs and members; facilitate meetings; provide follow-up and complete committee-related project work outside of meetings.
  • Work closely with internal and external partners to use technology, innovation and best practices to develop high standards for maintained parks and public spaces.
  • Establish a national network of peers for best practice research.

General DSA Support:

  • Contribute to DSA membership recruitment efforts, maintain contacts in DSA/MID CRM database.
  • Ensure all deliverables are provided on-time and consistent with approved formats, within allotted hours and budget.
  • Facilitate coordinating content for event web pages, collateral and appropriate outreach for programming and events.
  • Perform other event-related tasks as needed, including pulling event data for staffing reports, staffing company events, helping to organize supplies, assisting in running supplies out to the park, and other tasks as assigned.
  • Handle wide range of administrative tasks including general office support, document tracking and reporting, and record keeping.
  • Oversee on-site event volunteers and volunteer recognition as needed.
  • Establish program schedules and standards of excellence.
  • Work in an on-call capacity as needed.
    Other commensurate duties as assigned.

Qualifications

  • Bachelor’s degree or equivalent.
  • At least three to five years’ experience in planning, operations, event promotions, or other related profession.
  • Able to work effectively in a team setting and with children, families, staff, people with disabilities, the homeless, and community partners and contacts.
  • Progressive supervisory experience, ability to mentor a team.
  • Strong written and verbal communication skills.
  • Proficient in Windows, MS Word, Excel and Outlook and data analysis skills.
  • Able to create, track, and adhere to budget.
  • Highly organized with the ability to meet tight deadlines.
  • Able to multi-task and work on several projects at the same time. Must be able to prioritize.
  • Able to take direction and adapt to changing priorities while continuing to manage daily operations.
  • Self-motivated, an innovative and analytical thinker with exemplary problem-solving skills.
  • Possess excellent customer service skills.
  • Energetic learner with a healthy sense of humor and ability to react to situations in real time.
  • Ability to handle stressful situations, demonstrating diplomacy and tact under pressure.
  • Ability to respond to and resolve difficult and sensitive citizen inquiries and complaints.
  • Strong interpersonal skills and ability to work well with diverse groups.
  • Knowledge of downtown Seattle, its neighborhoods and business community preferred.
  • Ability to work early morning, evenings, weekends, and holidays.

Characteristics

  • Reflect the Downtown Seattle Association’s core values of Collaboration, Perseverance, Innovation, Excellence, and Integrity
  • Deep commitment to equity and social justice with an understanding of the role that racism, ableism, sexism and other forms of bias and oppression play in perpetuating inequity
  • Commitment to growth mindset, collaborative leadership, and a learning-based philosophy
  • Humility, sense of humor, comfort with ambiguity, and servant leadership
  • Ability to weave and work within all DSA mission areas associated with creating a healthy, vibrant downtown
  • Willingness and comfort to engage with evolving and shifting portfolio of job duties

Compensation

Salary range $68k-$75k DOE, plus medical and dental benefits, health insurance, paid time off, long-term disability, 401K retirement plan and annual ORCA transit pass.

To Apply

Please submit your cover letter and resume to hr@downtownseattle.org for consideration

Apply Today

Downtown Seattle Association is proud to step up for safety by requiring COVID-19 vaccination of all team members. We’re prioritizing safety for our team members and their families and our communities by requiring the COVID-19 vaccination. To be considered for employment, applicants must supply verification of vaccination during the initial interview process.

The Downtown Seattle Association is an Equal Opportunity Employer.