Public Space Program Manager

Position
Public Space Program Manager

Department
Public Area Management

Reporting Relationship
VP, Public Space Operations & Events

Status
Full-time; Non-exempt, 40 hours a week – varied work schedule

Overview
The Downtown Seattle Association is a non-profit business improvement association located in downtown Seattle. In the past several years, the DSA has increased their focus on public space activation and have a contract in place with Seattle Parks and Recreation to manage the staffing, activation, permitting, and sponsorship of Westlake Park and Occidental Square. Additionally, the DSA has taken on various levels of responsibilities in other parks and public spaces around downtown. The Public Space Program Manager is responsible for the daily supervision of team supervisors, public space management including all activation, programming, outreach for various parks and public spaces, program development, etc. for various public spaces.

Duties & Responsibilities

Public Space Management

  • Manage all programming for specific identified public spaces (currently Bell St. Park and various plazas) including vendor relations, contracts, scheduling, oversight and relationship management.
  • Serve as primary DSA liaison to adjacent businesses, organizations and stakeholders pertaining to specific public spaces, including extensive interaction with the public and building/ maintaining positive relationships with stakeholders.
  • Continually work to improve the urban environment through consistent and thoughtful programming and activation.
  • Plan and execute operational budgets for identified public spaces ((currently Bell St. Park and various plazas); reforecast quarterly or as necessary.
  • Oversee internal calendars for specific identified public spaces (currently Bell St. Park and various plazas) and maintain/update all necessary logistical/staffing information for onsite staff to successfully support all events, programming, and activations.
  • Coordinate with Safety and Outreach Ambassadors as needed to address outreach needs to vulnerable populations within parks and other downtown public spaces.
  • Collate and analyze collected data of key statistics from identified public spaces (currently Bell St. Park and various plazas) to inform planning decisions and to support additional investment and community involvement.
  • Establish relationships with neighborhood stakeholders and work closely to develop unique plans and strategies tailored to each specific space.
  • Act as community/neighborhood liaison; perform outreach, both proactive and reactive; establish, foster and maintain relationships with the community toward achievement of shared goals.
  • Develop and maintain professional working relationships with local service providers, property managers, merchants, ratepayers and DSA partners and staff members.

Program/Department Development

  • Assist in developing, planning and implementing capital improvements, as well as ongoing operating plans to support the public space activation efforts in the public realm.
  • Act as primary liaison to various community groups and stakeholders to offer guidance, best practices and strategies for sustainable models to economic growth.
  • Represent DSA in a positive and highly professional manner, including formal presentations as necessary, at special events and community meetings.
  • Manage and staff the DSA Parks & Public Space Committee by setting agenda; interact with committee chairs and members; facilitate meetings; provide follow-up and complete committee-related project work outside of meetings.
  • Work closely with internal and external partners to use technology, innovation and best practices to develop high standards for maintained parks and public spaces.
  • Establish a national network of peers for best practice research.

Department/Supervisory Functions

  • Directly supervise Parks & Public Space supervisor staff including management of the employment process including; recruiting, hiring, terminations, payroll processing, providing support and mentoring; complete employee performance evaluations.
  • Coordinate with the Parks & Public Space team to ensure programming, staffing and supply needs are communicated in an efficient manner, supported by on- site staff and implemented in a coordinated and seamless way.
  • Assist VP Public Space Operations and Events with projects and priorities as needed.

General DSA Support

  • Contribute to DSA membership recruitment efforts, maintain contacts in DSA/MID CRM database.
  • Ensure all deliverables are provided on-time and consistent with approved formats, within allotted hours and budget.
  • Facilitate coordinating content for event web pages, collateral and appropriate outreach for programming and events.
  • Maintain an event collateral inventory and archive for all events/programming.
  • Perform other event-related tasks as needed, including pulling event data for staffing reports, staffing company events, helping to organize supplies, assisting in running supplies out to the park, and other tasks as assigned.
  • Handle wide range of administrative tasks including general office support, document tracking and reporting, and record keeping.
  • Oversee on-site event volunteers and volunteer recognition as needed.
  • Establish program schedules and standards of excellence.
  • Work in an on-call capacity as needed.
  • Other commensurate duties as assigned.

Qualifications

  • Bachelor Degree in marketing, public relations, business, urban planning or related fields.
  • 3-5 years of experience in event coordination.
  • Ability to maintain accurate records and efficiently multi-task daily deadlines.
  • Enjoys proofreading, including grammar, spelling and design elements
  • Experience in marketing, events, community development, or related fields.
  • Strong verbal and written communication skills.
  • Experience managing budgets.
  • Extremely organized and detail oriented with the ability to meet tight deadlines.
  • Ability to take direction.
  • Adapt to changing priorities while continuing to manage workplans.
  • Self-motivated, energetic learner and a positive attitude with a good sense of humor.
  • Ability to handle stressful situations, demonstrating diplomacy and tact under pressure.
  • Ability to respond to and resolve difficult and sensitive citizen inquiries and complaints.
  • Strong interpersonal skills and ability to work well with diverse groups.
  • Knowledge of downtown Seattle, its neighborhoods and business community preferred.
  • Ability to work early morning, evenings, weekends, and holidays.

Qualifications

  • Bachelor’s degree or equivalent.
  • At least three to five years’ experience in planning, operations, event promotions, or other related profession.
  • Able to work effectively in a team setting and with children, families, staff, people with disabilities, the homeless, and community partners and contacts.
  • Able to supervise and mentor team of up to 15 staff.
  • Strong written and verbal communication skills.
  • Able to create, track, and adhere to budget.
  • Adapt to changing priorities while continuing to manage daily operations.
  • Innovative and analytical thinker with exemplary problem-solving skills.
  • Able to engage and interact with individuals and large crowds in a positive, outgoing, and solutions-oriented manner.
  • Self-motivated, possess excellent customer service skills. energetic learner with a healthy sense of humor and ability to react to situations in real time.
  • Highly organized with the ability to meet tight deadlines.
  • Able to take direction.
  • Able to multi-task and work on several projects at the same time. Must be able to prioritize.
  • Proficient in Windows, MS Word, Excel and Outlook and data analysis skills.
  • Extremely organized and detail oriented with the ability to meet tight deadlines.
  • Ability to take direction.
  • Adapt to changing priorities while continuing to manage workplans.
  • Self-motivated, energetic learner and a positive attitude with a good sense of humor.
  • Ability to handle stressful situations, demonstrating diplomacy and tact under pressure.
  • Ability to respond to and resolve difficult and sensitive citizen inquiries and complaints.
  • Strong interpersonal skills and ability to work well with diverse groups.
  • Knowledge of downtown Seattle, its neighborhoods and business community preferred.
  • Ability to work early morning, evenings, weekends, and holidays.

Compensation

Salary Range: $55,000-$67,000/annually, $75 cell phone stipend per month, plus full medical, dental vision benefits, paid time off, short and long-term disability, 401K retirement plan and annual ORCA Pass..

To Apply

Please send resume and cover letter to hr@downtownseattle.org.

The Downtown Seattle Association is an Equal Opportunity Employer.

 

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