Public Realm Operations Ambassador
Public Realm Operations Supervisor
Full-time, non-exempt, 40 hours per week
The DSA/MID Ambassador teams play a vital role in living our organization’s mission: to create a healthy, vibrant downtown. All Ambassadors are stewards of the public realm and help to make it an inviting and welcoming place for all. All Ambassador teams work with the following priority framework focusing on the “three Cs”: Clean, Clear and Cared for. This means that all employees strive to maintain a visually appealing and safe environment for all by resolving clutter and disarray and caring for all people in the public realm in a friendly and positive manner. The downtown public realm should be high quality and consistent, demonstrated through attentive oversight of the details in the public realm space and genuine care and concern for the people in the space.
Duties and Responsibilities:
- The role of the Public Realm Operations Ambassador is to ensure that both public and private owned amenities in the downtown public realm are clean, organized and in excellent working order, that right-of-way, parks and plaza are set up each day to be welcoming to all, to support activations, programming and events that support the organization’s mission and to collaborate with all MID program teams on a daily basis.
- Ensure that parks and public spaces are able to be set up for success each day, this may include loading/unloading delivery trucks, clearing areas of obstacles/interruptions, transporting trash and waste to proper disposal area, keeping inventory/stocking/replenishing supplies, signage, etc.
- Set-up and breakdown of daily amenities (furniture, amenities, signage, misc. equipment, etc.) and activities in public spaces.
- Provide event and programming support for all public realm events to include set-up, staffing during event and breakdown.
- Perform a high level of service to customers, rate payers, and stakeholders including ticket taking and stocking.
- Reference paper and electronic calendars and programs to guide set-up and instructions to carry out job duties.
- Assist with monitoring, tracking and reporting public realm art and beautification priorities.
- Perform repairs and maintenance tasks on public realm amenities.
- Observe, track and report data on public assets on a daily basis.
- Conduct various data collection and documentation to support Ambassador program operations.
- Address items of physical public disorder like fallen scooters, misplaced signs and large debris, or work with Clean Team to address in a timely manner.
- Utilize computer and hand-held mobile device to collect data and track daily work activities in the public right-of-way and DSA-managed parks and public spaces.
- Other duties as assigned.
- Represent MID/DSA at special events in a positive and professional manner.
- Self-motivated, energetic learner and leader with a good sense of humor.
- Strong communication skills, both verbal and written.
- Strong interpersonal skills and ability to work with groups and the public.
- Ability to follow instructions.
- Required to maintain a clean and neat appearance.
- Knowledge of downtown Seattle and its community a plus.
- Must be able to lift and carry up to 50 pounds.
- Able to work outdoors, in all weather, in an urban environment
- Able to work ten hour or eight-hour shifts (schedules vary by season)
- Customer service focus; previous experience preferred but not required.
- Bike riding skills: Ride a bicycle for full work shifts outdoors in all weather. *Must pass a bicycle riding assessment with an emphasis on low riding speeds.
- Time management skills and self-discipline to work independently and remain on task without constant supervision.
- Demonstrated verbal and written communication skills. English required; additional language proficiencies a plus.
- Strong ability to work and interact with the public and diverse audiences.
- Collaborative mindset to work as part of a team, toward achievement of shared goals.
- Ability to problem solve, exercise judgement and make sound decisions.
- Level-headed demeanor and a demonstrated ability to remain calm under pressure in an often fast-paced and changing environment.
- Meet the physical demands of the job. Must perform strenuous physical duties at times, including lifting, carrying, etc.
- Follow oral and written instructions and communicate effectively with others
- Organize and prioritize work to meet deadlines.
Able to exercise judgment and initiative. Remain flexible and adjust to situations as they occur.
- Demonstrate a positive attitude and strong work ethic and attention to detail, without close supervision.
- Access to a working cell phone.
- Meet the physical demands of the job. Must perform strenuous physical duties at times, including lifting, carrying, walking long distances etc.
- Reflect the Downtown Seattle Association’s core values of Collaboration, Perseverance, Innovation, Excellence and Integrity
- Commitment to a growth mindset and a collaborative workplace
- Humility, sense of humor, comfort with ambiguity
- Ability to adapt to evolving and shifting priorities
DSA is committed to internal and market equity. The entry rate for this position is $20 per hour.
We also provide:
- Medical/Dental/Vision Coverage*
- PTO/Personal Holidays
- Paid FMLA*
- Life Insurance*
- ORCA Card*
- Flexible Spending Account
- Employer-Matched 401(k) Contribution with up to 5% Match
- First Choice EAP*
- Corporate Discounts
- Generous paid time off
- Nine paid holidays
The Downtown Seattle Association is proud to step up for safety by requiring COVID-19 vaccination of all team members. We’re prioritizing safety for our team members and their families and our communities by requiring the COVID-19 vaccination. To be considered for employment, applicants must supply verification of vaccination during the initial interview process.
Please submit your cover letter and resume to firstname.lastname@example.org. Apply Today
We recognize the value of the Downtown Seattle Association and our affiliate organizations and programs reflecting the diversity of the community we serve and are intentionally and actively seeking out applications from a variety of backgrounds, including members of the LGBTQIA+ community, and Black, Indigenous, and people of color (BIPOC).
Downtown Seattle Association is an equal opportunity employer. All employees and potential employees will be recruited, selected, trained, promoted and, if necessary, disciplined without regard to sex, race, religion, creed, marital status, age, national origin, ancestry, color, sexual orientation, gender identity or expression, political ideology or activity, disability, honorably-discharged veteran or military status. All applicants are carefully screened, and full consideration is given to their training, education, skills, aptitudes, experience and previous work record. In addition, DSA does not discriminate on the basis of genetic information in its employment related policies and practices, including coverage under its health benefits program.