Park Ambassador

Position

Park Ambassador

Department

Public Area Management

Reporting Relationship

Public Space Supervisor

Status

Full time, Non-Exempt, 40 hours a week – four 10-hour shifts on and three days off

Overview

The mission of the Metropolitan Improvement District (MID) Public Space Program is to assist in creating an active and welcoming environment for all who frequent Downtown Seattle. This includes workers, residents, tourists, and organizations that serve the downtown community and the vulnerable street population.

This position will provide consistent staffing to support the activation and right-of-way improvements of Westlake Park, Occidental Square

and other potential locations.  The Park Ambassador is responsible for the daily operations in the activation areas, ensuring that our public spaces are clean, welcoming, and fully activated for all to enjoy.

Duties and Responsibilities:

  • Serve as an on-the-ground liaison for vendors, permitted groups, sponsors, partners, and members of the public to ensure a positive park experience for everyone. Help with directions, questions and other requests as
  • Serve as a liaison to unpermitted (unscheduled) free speech events to ensure all groups complying with the law have access to the parks.
  • Review the internal parks and public space calendar and follow requests for event and equipment set-up.
  • Coordinate with SPD, Park Rangers, and human service partners to ensure that vulnerable groups present in the parks are addressed in a humanitarian, compassionate manner.
  • Communicate with Supervisors, Park Rangers and SPD to report any illegal or violent activity in the parks.
  • Daily set up of amenities (chairs, tables and signage) and activities in the park.
  • Conduct hourly counts of the men, women and children using the park throughout the day.
  • Ensure park areas are clean and free of debris prior to scheduled event/activation and before departing the Park.
  • Oversee set-up and breakdown of activations and programming; including staging, tents, signage and audio/video systems.
  • Track number of event attendees, on-site media, any sponsor, vendor or public feedback.
  • Document events and programming with reports and pictures.
  • Regularly attend team meetings, participate in committee/task force meetings and attend DSA events as necessary.
  • Develop and maintain professional working relationships with local service providers, property managers, merchants, ratepayers and DSA partners and staff members.
  • Locate and remove graffiti from tables, chairs and other amenities. Track and report broken equipment, issues, cleanups and facility problems to Supervisors.
  • Work closely with public space management team and fellow ambassadors to ensure consistency and collaboration in processes throughout DSA led initiatives in downtown parks and public spaces.
  • Advise Supervisors of trends and activity within parks and public spaces.
  • Represent the DSA and the Park Ambassador program at special events and community meetings in a positive and highly professional manner.
  • Other commensurate duties as assigned.

Qualifications:

  • Strong ability to work and interact with the public and diverse audiences.
  • Demonstrated customer service experience.
  • Ability to handle stressful situations, demonstrating diplomacy and tact under pressure.
  • Self-motivated, energetic learner and leader with a good sense of humor.
  • Strong communication skills, both verbal and written.
  • Strong interpersonal skills with the ability and willingness to work as part of a team.
  • Ability to lift 40 pounds.
  • Access to a working cell phone.
  • Knowledge of downtown Seattle, it’s neighborhoods and business community preferred.

Job Location and Conditions:

  • Duties will be carried out in Westlake Park, Occidental Square, other locations TBD.
  • Must be available to work early mornings, days, evening, weekends and holidays.
  • Willing to perform manual labor for set-up and take down (sweeping/cleaning up, taking garbage to dumpster, etc.)
  • Willing to work outside year-round in all-weather conditions for 10-hour shifts.
  • Willing to work paid holidays that land on regularly scheduled days and pick up occasional shifts that run outside normal operating hours for special events.
  • Must adhere to dress code, wear uniform, responsible for neat and clean appearance of uniform including shirt, hat and jacket.

Compensation:

 $16.00, $20 cell phone stipend per month, plus full medical, dental vision benefits, paid time off, short and long term disability, 401K retirement plan and annual ORCA Pass.

 

To Apply

 Please email resumes to ambassadorjobs@downtownseattle.org

NO TELEPHONE CALLS PLEASE

The Downtown Seattle Association is an Equal Opportunity Employer.