Community Safety & Hospitality Assistant Supervisor

Position
Community Safety & Hospitality Assistant Supervisor

Reporting Relationship
Community Safety & Hospitality Supervisor

Status
Full time, Non-Exempt

Overview
The mission of the Metropolitan Improvement District (MID) Community Safety & Hospitality Program is to assist in creating a safe and welcoming environment for all who frequent downtown Seattle. This includes tourists, business employees, residents, and organizations that serve the downtown community and the vulnerable street population. The Community Safety & Hospitality Assistant Supervisor is responsible for assisting in the daily supervision of the MID Community Safety & Hospitality Ambassadors by assisting the Supervisor in planning, directing, coordination, evaluation, training, and monitoring of the Downtown Ambassador staff.

Duties and Responsibilities

  • Serve as an ambassador for downtown Seattle by creating a positive urban experience to all who use the city.
  • Patrol assigned neighborhoods to support the downtown community by addressing civility issues and providing human service outreach and customer service.
  • Assist in the planning and coordination of daily assignments and tasks for the Downtown Ambassadors.
  • Assist in ensuring ambassador staffing of the public right-of-way and DSA-managed parks and public spaces.
  • Coordinate with Public Realm Supervisor to ensure staff compliance with organization policies and standards.
  • Conduct daily team meetings and properly deploy staff to the field, when needed.
  • Assist in conducting appraisals of staff performance. Assess and counsel employees using coaching, corrective action and training to facilitate effective performance.
  • Review Downtown Ambassador daily logs, accident reports, etc. for accuracy and completeness.
  • Represent the MID and the Community Safety & Hospitality Program at special events and community meetings in a positive and highly professional manner.
  • Complete daily activity reports and other assignments as specified by Community Safety & Hospitality Supervisor.
  • Develop and maintain working relationships with local government service providers, property managers, merchants and members of the Downtown Seattle Association staff.
  • Advise Community Safety & Hospitality Supervisor of trends and activity within the MID.
  • Assist with in-house training, including new hire training and team trainings.
  • Other commensurate duties as assigned.

Qualifications

  • Demonstrated customer service experience.
  • Demonstrated effective leadership.
  • Self-motivated, energetic learner with a good sense of humor.
  • Proficiency in MS Office.
  • Strong communication skills, both verbal and written.
  • Strong interpersonal skills with the ability and willingness to work as part of a team.
  • Strong ability to work and interact with the public.
  • Must be able to walk and bike in Seattle’s changing weather for up to ten-hour shifts.
  • Knowledge of Downtown Seattle and its community a plus.
  • Work is conducted 50% indoors and 50% outdoors in an urban environment. Must be able to lift 40 pounds. Must be able to hear and write.

Employment Details
The hourly pay range for this position is a level 6 position, $2.50 above position level 1 or $22.50 per hour. Downtown Seattle Association provides a comprehensive benefits package including:

  • 100% employer-paid
    o Medical/Dental/Vision Coverage
    o Life Insurance
    o Long Term Disability
    o Paid FMLA
    o Generous Paid Time Off
    o 10 paid Holidays plus six paid personal days
    o ORCA transit card
    o First Choice Employee Assistance Program
  • Flexible Spending Account (medical or dependent)
  • Employer-Matched 401(k) Contribution with up to 5% Match

Things to Know About DSA:

  • We recognize there is value in the Downtown Seattle Association and our affiliate organizations and programs reflecting the diversity of our community and we are intentionally and actively seeking out applications from a variety of backgrounds, including members of the LGBTQIA+ community, and Black, Indigenous, and people of color (BIPOC).
  • Downtown Seattle Association is an equal opportunity employer. All employees and potential employees will be recruited, selected, trained, promoted, and, if necessary, disciplined without regard to sex, race, religion, creed, marital status, age, national origin, ancestry, color, sexual orientation, gender identity or expression, political ideology or activity, disability, honorably-discharged veteran or military status. All applicants are carefully screened, and full consideration is given to their training, education, skills, aptitudes, experience, and previous work record. In addition, DSA does not discriminate on the basis of genetic information in its employment related policies and practices, including coverage under its health benefits program.
  • Downtown Seattle Association is proud to step up for safety by requiring COVID-19 vaccination of all team members. To be considered for employment, applicants must supply verification of vaccination during the initial interview process.

To Apply
Please email resume to ambassadorjobs@downtownseattle.org.

NO TELEPHONE CALLS PLEASE
The Downtown Seattle Association is an Equal Opportunity Employer.