Assistant Supervisor – Community Safety and Hospitality team
Community Safety & Hospitality Team
Safety Team Supervisor
Full-time, non-exempt, 40 hours per week
The DSA/MID Ambassador teams play a vital role in living our organization’s mission: to create a healthy, vibrant downtown for all. All Ambassadors are stewards of the public realm and help to make it an inviting and welcoming place for all. All Ambassador teams work with the following priority framework focusing on the “three Cs”: Clean, Clear and Cared for. This means that all employees strive to maintain a visually appealing and safe environment for all by resolving clutter and disarray and caring for all people in the public realm in a friendly and positive manner. The downtown public realm should be high quality and consistent, demonstrated through attentive oversight of the details in the public realm space and genuine care and concern for the people in the space.
The Safety Assistant Supervisor is responsible for providing field supervision and support to ambassadors who are engaging in a wide range of situations, including providing support for individuals experiencing homelessness and/or mental health issues, educating people regarding civility ordinances, interactions with business owners and residents, and assisting tourists with directions and transit information.
Duties and Responsibilities
- Assist with recruiting, hiring, selecting, orienting, and training employees, developing personal growth opportunities.
- Assist in the planning and coordination of daily assignments and tasks for ambassadors.
- Conduct daily team meetings and properly deploy staff to the field when needed.
- Review and complete daily activity reports/logs, accident reports, etc., for accuracy and completeness as specified by safety supervisor.
- Develop and maintain working relationships with local government service providers, property managers, merchants, and members of the Downtown Seattle Association.
- Work closely with outreach and community mental health programs to connect individuals in need of resources.
- Advise safety supervisor of trends and activity within the MID
- Represent the MID and the public safety program at special events and community meetings in a positive and professional manner.
- Address performance or behavior concerns through coaching, training and/ or corrective action to ensure desire performance is achieved.
- Ability to coach, mentor and supervise individuals who may or may not have had a past criminal background or addiction challenge.
- Evaluate employee work habits to ensure compliance with safety regulations.
- Assist the supervisor in conducting formal performance evaluations.
- Other duties as assigned.
- Ability to consistently exemplify MID/DSA core values: Collaboration, Perseverance, Innovation, Excellence, and Integrity.
- Ability to demonstrate customer service experience and effective leadership skills.
- Knowledge of and/or willingness to learn how to interact with people affected by mental health and substance abuse issues.
- Strong time management skills with the ability to work independently.
- Ability to communicate effectively, both verbal and written. English is required; additional language proficiency is a plus.
- Strong interpersonal skills with emphasis on emotional intelligence, de-escalation, and conflict resolution.
- Ability to stay calm under pressure, in fast-paced and changing environments.
- Ability to work in all public spaces in the downtown area.
- Required to maintain a clean and neat appearance.
- Must be able to provide a valid ID.
- Must be able to pass a bicycle riding assessment with emphasis on low riding speed.
- Basic knowledge of Window, MS Word, Excel, and Outlook is a plus.
Physical Demands and Work Environment
- Work Environment – Work outdoors for the entirety of each shift in all weather conditions, with exposure to potentially hazardous waste/substances.
- Physical Demands – Must be able to walk and/or ride a two-wheeled bicycle for 8-10 hours. Must be able to lift 40 pounds.
DSA is committed to internal and market equity. The hourly range for this position is $22.50 – 28.50. Salary is determined based on internal and market equity, internal and market data/salary ranges, and the applicant’s job-related knowledge, skills, and experience. We will hire at the beginning of the salary range to allow future salary growth based on an employee’s performance, professional development, and increases in responsibilities and duties. Downtown Seattle Association provides a comprehensive benefits package including but not restricted to:
- *Medical/Dental/Vision Coverage
- PTO/Personal Holidays
- *Paid FMLA
- *Life Insurance
- *ORCA Card
- Flexible Spending Account
- Employer-Matched 401(k) Contribution with up to 5% Match
- *First Choice EAP
- Corporate Discounts
*Employer paid benefit
Please submit your application materials to email@example.com. Applications will be reviewed on a rolling basis.
We recognize the value of the Downtown Seattle Association and our affiliate organizations and programs reflecting the diversity of our community and are intentionally and actively seeking out applications from a variety of backgrounds, including members of the LGBTQIA+ community, and Black, Indigenous, and people of color (BIPOC).
Downtown Seattle Association is an equal opportunity employer. All employees and potential employees will be recruited, selected, trained, promoted, and, if necessary, disciplined without regard to sex, race, religion, creed, marital status, age, national origin, ancestry, color, sexual orientation, gender identity or expression, political ideology or activity, disability, veteran, or military status. All applicants are carefully screened, and full consideration is given to their training, education, skills, aptitudes, experience, and previous work record. In addition, DSA does not discriminate based on genetic information in its employment related policies and practices, including coverage under its health benefits program.