Ambassador Team Supervisor

Position
Ambassador Team Supervisor

Department
Clean/Community Safety & Hospitality/Public Realm Operations

Reporting Relationship
Program manager

Status
Full-time, Non-Exempt, 40 hours per week

Overview
The mission of the Metropolitan Improvement District (MID) Program is to assist in creating a safe and welcoming environment to all who frequent the Downtown Seattle MID. This includes tourists, employees, residents, and organizations that serve the downtown community and the vulnerable street population. The Downtown Supervisor – Safe Team is responsible for the daily supervision of the Metropolitan Improvement District’s Downtown Ambassadors – Safe Team. Included in these responsibilities are planning, directing, coordination, evaluation, training, and monitoring of the Downtown Ambassador – Safe Team staff.

Position Overview
The Downtown Ambassador Team Supervisor is responsible for, but not limited to overseeing the deployment of Ambassador teams, scheduling, coaching, hiring and performance management.

Essential Duties and Tasks

  • Assist in the planning and coordination of the downtown Ambassador team’s daily efforts.
  • Manage and communicate with the downtown Ambassador Team to ensure compliance with organization policies and standards.
  • Conduct daily Downtown Ambassador team meetings and ensure Downtown Ambassadors are effectively deployed and have the necessary equipment and supplies to perform duties.
  • Oversee and monitor employee activities to ensure performance standards and productivity levels are maintained. These patrols are provided by walking, driving a vehicle, or riding a bike.
  • Ability to coach and mentor individuals who may or may not have had a past criminal background or addiction challenges.
  • Conduct appraisals and formal evaluations of staff performance. Assess and counsel employees using coaching, corrective action, and training to facilitate effective performance.
  • Assist in recruiting/hiring, selecting, orienting, and training employees; developing personal growth opportunities.
  • Assist with in-house training, including new hire training and team training.
  • Subject matter expert including managing assigned special projects, for example – bike program, Narcan, etc.
  • Identify, report, and correct conditions that adversely impact the downtown or those working, living, and visiting downtown.
  • Review Downtown Ambassador daily logs, accident reports, etc. for accuracy and completeness.
  • Suggests changes in working conditions and use/type of equipment to increase the efficiency of maintenance.
  • Represent the MID and the Public Safety Program at special events and community meetings in a positive and highly professional manner.
  • Develop and maintain working relationships with local government service providers, property managers, merchants, and members of the Downtown Seattle Association staff.
  • Assist in resolving customer complaints via phone, email, or in person.
  • Advise management of trends and activity within the MID.
  • Other commensurate duties as assigned.

Minimum Qualifications

  • Two plus years of supervisory experience preferred.
  • Ability to consistently exemplify MID/DSA core values: Collaboration, Perseverance, Innovation, Excellence, and Integrity.
  • Valid Washington State Driver’s License preferred, as well as able to be insured by organization insurance carrier.
  • Basic knowledge of equipment maintenance is a plus.
  • Maintain a neat and clean appearance.
  • Self-motivated, energetic learner.
  • Strong communication skills, both verbal, written and non-verbal communication skills.
  • Strong interpersonal skills and ability to work with individuals who have barriers to employment.
  • Must be able to work in a fast-pace and ever-changing environment.
  • Highly organized with the ability to meet tight deadlines.
  • Proficient in Windows, MS Word, Excel and Outlook.

Physical Demands and Work Environment
Work Environment – Work outdoors in all weather conditions, handling potentially hazardous waste.

Physical Demands – Standing, walking, bending, squatting 6-8 hours a day, holding, carrying, and operating leaf vacuums, blowers, and power washers. Operating ATLV’s and Green Machines. Must be able to lift and carry up to 50 pounds.

Team Schedule:
Clean Team 8: 6:30 am- 5pm

Employment Details

DSA is committed to internal and market equity. The hourly range for this position is $25.24 – $36.59. Salary is determined based on internal and market equity, internal and market data/salary ranges, and the applicant’s job-related knowledge, skills, and experience. We will hire at the beginning of the salary range to allow future salary growth based on an employee’s performance, professional development, and increases in responsibilities and duties. Downtown Seattle Association provides a comprehensive benefits package including but not restricted to:

100% employer-paid

  • Medical/Dental/Vision Coverage
  • Life Insurance
  • Long Term Disability
  • Paid FMLA
  • Generous Paid Time Off
  • 10 paid Holidays plus six paid personal days
  • ORCA transit card
  • First Choice Employee Assistance Program
  • Flexible Spending Account (medical or dependent)
  • Employer-Matched 401(k) Contribution with up to 5% Match

Application Instructions
Please submit your application materials to alinaz@downtownseattle.org by March 4 at 4:30 pm. Applications will be reviewed on a rolling basis. NO PHONE CALLS

We recognize the value of the Downtown Seattle Association and our affiliate organizations and programs reflecting the diversity of our community and are intentionally and actively seeking out applications from a variety of backgrounds, including members of the LGBTQIA+ community, and Black, Indigenous, and people of color (BIPOC).

Downtown Seattle Association is an equal opportunity employer. All employees and potential employees will be recruited, selected, trained, promoted, and, if necessary, disciplined without regard to sex, race, religion, creed, marital status, age, national origin, ancestry, color, sexual orientation, gender identity or expression, political ideology or activity, disability, veteran, or military status. All applicants are carefully screened, and full consideration is given to their training, education, skills, aptitudes, experience, and previous work record. In addition, DSA does not discriminate based on genetic information in its employment-related policies and practices, including coverage under its health benefits program.