Ambassador Resource Specialist

Ambassador Resource Specialist

Reporting Relationship
Director, Human Resources

Full-time, non-exempt

The Downtown Seattle Association (DSA) is a nonprofit membership organization whose mission is to create a healthy, vibrant downtown for all. For nearly 60 years, we have been providing vision and leadership on the critical issues and opportunities facing Seattle’s urban core. DSA manages the Metroplitan Improvement District (MID) which provides cleaning, safety, and hospitality services and manages Parks and public space activations over 285 square blocks of downtown Seattle.

Position Overview
The Ambassador Resource Specialist will support members of the MID Ambassador teams in finding shelter and permanent housing, for the purpose of building a stable workforce. They will serve as a liaison between the organization and the King County Regional Homelessness Authority (KCRHA) on matters related to Ambassador housing and available resources. The ARS will also collaborate with all teams through general employee training efforts, will coordinate and conduct organization wide EmpACT! training and will support general human resource department duties and administrative responsibilities, with a focus on streamlining processes.

Essential Duties and Tasks

  • Determine the housing needs and available resources of persons seeking aid and explain available housing options to them
  • Attend community meetings and partner with other organizations to cultivate housing resources
  • Provide support and guidance regarding wrap around services
  • Work with KCRHA as a liaison between the individuals identified by team members as in need of assistance
  • Identify and implement creative to support stabilized individuals
  • Maintain and develop relationships with housing providers
  • Refer to and advocate for individuals with appropriate agencies and programs
  • Make shelter referrals
  • Facilitate EmpACT! classes
  • Assist with new hire orientations
  • Other duties as assigned

Minimum Qualifications

  • Minimum one-year experience working with unhoused individuals
  • Outstanding interpersonal communication skills
  • Ability to prepare materials and present at partner meetings
  • Must be comfortable working with individuals from diverse backgrounds
  • Able to quickly build rapport with difficult to reach people
  • Must work with a passion and urgency
  • Must be a self-starter, highly organized, dependable, have strong problem-solving skills and able to manage multiple complex programs at once
  • Self-management and accountability a must, with excellent follow-through
  • Excellent time management skills
  • Strong written and verbal communication skills
  • Strong collaboration and consensus building skills
  • Ability to effectively represent DSA, its mission, and values in the community

Specialized Skills
Experience with the following types of software and/or Windows-based applications is required: word processing, databases, internet, email.


  • Reflect the Downtown Seattle Association’s core values of Collaboration, Perseverance, Innovation, Excellence, and Integrity
  • Commitment to a growth mindset, collaborative servant leadership, and a learning-based philosophy
  • Humility, sense of humor, and comfort with ambiguity
  • Ability to weave and work within all DSA mission areas associated with creating a healthy, vibrant downtown
  • Willingness and ability to engage with evolving priorities and a shifting portfolio of job duties

Employment Details
The hourly pay range for this position is $28.00 – $31.00. Downtown Seattle Association provides a comprehensive benefits package including:

  • 100% employer-paid
    • Medical/Dental/Vision Coverage
    • Life Insurance
    • Long Term Disability
    • Paid FMLA
    • Generous Paid Time Off
    • 10 paid Holidays plus six paid personal days
    • ORCA transit card
    • First Choice Employee Assistance Program
  • Flexible Spending Account (medical or dependent)
  • Employer-Matched 401(k) Contribution with up to 5% Match

Things to Know About DSA:

  • We recognize there is value in the Downtown Seattle Association and our affiliate organizations and programs reflecting the diversity of our community and we are intentionally and actively seeking out applications from a variety of backgrounds, including members of the LGBTQIA+ community, and Black, Indigenous, and people of color (BIPOC).
  • Downtown Seattle Association is an equal opportunity employer. All employees and potential employees will be recruited, selected, trained, promoted, and, if necessary, disciplined without regard to sex, race, religion, creed, marital status, age, national origin, ancestry, color, sexual orientation, gender identity or expression, political ideology or activity, disability, honorably-discharged veteran or military status. All applicants are carefully screened, and full consideration is given to their training, education, skills, aptitudes, experience, and previous work record. In addition, DSA does not discriminate on the basis of genetic information in its employment related policies and practices, including coverage under its health benefits program.
  • Downtown Seattle Association is proud to step up for safety by requiring COVID-19 vaccination of all team members. To be considered for employment, applicants must supply verification of vaccination during the initial interview process.

Application Instructions:

Please submit your application materials to
Applications will be reviewed on a rolling basis, with priority given to applications received by Aug. 12, 2022.

Apply Today